Even at 1:30 in the Morning!

Posted by Jarrett on Nov 22, 2017 2:50:00 PM

Recently, around 1:30 AM on an early Friday morning, we received a communication from one of our clients based on the west coast. As with all our clients, Jarrett Logistics provides a dedicated support team available 24/7/365. He was contacting his support team to alert them that he needed to make a shipment that had to arrive in South Carolina by Monday morning.

Jarrett Logistics provides LTL transportation management programs for our clients, but he wasn’t sure how or if we could handle securing a dedicated truck and getting it to the other side of the country in such a short period of time. Even though we route thousands and thousands of LTL shipments every week, we assured him that we also secure truckload moves for our clients many times every day.

If he wasn’t surprised by that, he was definitely surprised we were conversing with him at 1:30am local time! We received the pertinent information regarding his shipment and advised him he can rest assured a truck will be there later that morning to load his product and head out to South Carolina. It was business as usual for our support team and we thought nothing more of it once it had been secured.

The truck indeed showed up Monday morning and it safely delivered the product to his customer as expected. The interesting part of the story is that while it was just a typical night for the Jarrett Logistics support team to help this customer with his shipment, it was anything but typical for our customer.

It turns out that his shipment contained urgently needed materials going to a large aerospace company in South Carolina. He later informed us that had the shipment not gotten there when it did, he would have been assessed a charge of approximately $430,000 due to his contractual obligations to that customer.

You may not need to expedite an urgent shipment from coast to coast. You may not even need to call your dedicated support team at 1:30 in the morning. But if you would like knowing you have a dedicated support team that assists you with everything from supplier routing to simplifying your payables process, give us a call – even if it’s 1:30 in the morning!


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