TRINITY'S LTL RATES REDUCED BY 4% SINCE IMPLEMENTATION
TRINITY SURFACES PARTNERS WITH JARRETT TO MODERNIZE FREIGHT TECHNOLOGY AND BUILD A FOUNDATION FOR LONG-TERM GROWTH
Download the case study to learn how Jarrett:
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Delivered immediate cost reduction by reducing Trinity's LTL rates by 4% from day one, with cost per pound falling well below the original benchmark.
- Streamlined technology and workflows by deploying the jSHIP platform and a custom API integration, reducing user interfaces and accelerating daily operations for customer service and account management teams.
- Provided industry-leading responsiveness, answering more than 85,000 emails with an average 7.37-minute response time and handling inbound calls at an average answer time of 7.94 seconds.
Learn how Jarrett's structured 12-week implementation, custom ERP integration and hands-on onboarding delivered immediate LTL cost reductions, streamlined daily workflows and established a responsive, long-term partnership built on shared values and transparency for Trinity Surfaces.
If you're ready to turn logistical challenges into a competitive advantage, contact Jarrett today.
Customer
Trinity Surfaces is a national distributor of tile and surface products with seven locations across the U.S., serving restaurants, retailers and commercial customers. The company manages inbound freight from domestic manufacturers and operates distribution points in Ocala and Orlando, Fla.
Overview
Trinity Surfaces needed a logistics partner capable of delivering modern technology, competitive LTL rates and a structured implementation process after a painful prior technology transition left leadership hesitant about change. Jarrett executed a structured 12-week onboarding plan with onsite visits across all seven locations, a custom API integration with Trinity's ERP system and post-launch support through weekly operational calls and 30- and 90-day review meetings. The partnership delivered measurable results, including a 4% LTL rate reduction from day one, streamlined quoting and shipment tendering through Jarrett's jSHIP platform and industry-leading customer responsiveness across more than 85,000 email and phone interactions.