Your Dedicated Support Team: The JLS Routing Center

Posted by Jarrett on Mar 19, 2024 3:10:52 PM

One of Jarrett’s key operational facilities is the Jarrett Routing Center. Here, we go further than granting access to a transportation management system (TMS) and data.  

“The Routing Center is the heart of our operations,” said Director of Logistics Operations Jill Hochstetler. “Similar to a control tower, the routing center gives us the ability to have eyes on every single piece of a customer's supply chain.” 

We equip our customers with industry-leading proprietary technology and provide thorough data and reporting. The Routing Center’s logistics professionals are constantly using data to improve your supply chain in real-time.  

“Since we are watching each step for every shipment, we have the ability to intervene when something goes wrong in a proactive way,” said Hochstetler. “We see the issues happening in real-time, giving us the opportunity to fix the issue before it becomes impactful.” 

When you partner with Jarrett, we make a promise to you. You are important. Your calls will be answered by a real person in three rings or less. Your emails will be responded to in 10 minutes or less. Your emergencies are our emergencies. We promise you are informed. We use the most advanced technology with the greatest people to make sure you will have actionable data so you can make informed decisions in real-time. Lastly, we promise your supply chain will be innovative. The way we deliver solutions gives you a strategic advantage and helps you grow your business in a new way.  

Our logistics teams offer the hands-on, personalized customer service you need to achieve true supply chain visibility. Always available, they can provide the consultative services and context you need to make sense of your freight shipping in real-time and exactly when you need it. Every one of our clients receives a dedicated support team that is available 24/7/365. 

“Having the routing center allows our customers to focus on what they do best, while we focus on their supply chain. It gives them time back in their day to run their business, and they know that we will handle their transportation. It's a true extension of their own business,” said Hochstetler. “Our coordinators know what's important to our customers, who the vendors are and what products are shipped. We view our customers as partners and we truly care about their business.  When our customer is successful, we are successful.  If it wasn't for the great people that we hire and for the time and effort they put into their work every day, we wouldn't be as successful as we are.” 

To learn more about the JLS Routing Center, visit

Topics: supply chain management services, customer service, operations, blog


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